MyConnect Terms and Conditions
This Website is intended for use by Australian residents aged 18 years and over. Details about products, product descriptions, and pricing information on this Website are updated in accordance with the instructions of the relevant retailers whose products we promote and sell via the Website. Products may vary or be removed at any time, without notice.
Authorised to Contact
When using the MyConnect service you:
- Consent the disclosure of information to MyConnect (ABN 65 627 003 605) for the purpose of arranging the connection of nominated services;
- Confirm that you are authorised to complete a MyConnect form (including Get Connected Form, Tenancy Application Form, Online Signup) in respect of the relevant supply address;
- Confirm that you wish to be contacted by MyConnect (including by telephone, SMS and email) in order to:
- be provided with the requested service(s) and be offered additional services specific to your address;
- be offered consultation relating to the supply of the requested services and/or other services from utility providers.
- receive information about the services and other products of other third parties with whom we have a commercial relationship;
- consent to MyConnect disclosing personal information to the Real Estate Agent and/or the relevant utility provider(s) for the purpose of connection your supply address to the relevant service and obtaining confirmation of connection; and
- acknowledge that, to the fullest extent permitted by law, MyConnect shall not be liable for any loss or damage (including consequential loss and loss of profits) suffered by you or any other person or any property as a result of the provision of services via the Website or any act or omission of the relevant utility provider or for any loss caused by or in connection with any delay in connection or provision of or failure to connect or provide the nominated utilities.
Further information on the information we collect and why can be found in our Collection Statement
The energy products available from our partners can vary from time to time. MyConnect does not offer products from all providers. Products are subject to availability in certain areas. Not all products available from our partners are offered by MyConnect and products may vary. We will offer our partners' products on our website (subject to availability), however from time to time there may also be additional products available via our contact center.
Product information is provided to us by our energy partners. The Website is updated when we receive this information, and any updates, to ensure the products displayed are up to date and accurate.
All product prices are quoted in Australian dollars.
The customer is solely responsible for all amounts payable in relation to the connection and/or supply of the utility including all connection fees
The customer is solely responsible for any additional service fees that may be imposed by retailers or distributors, including for any after-hours connection fees.
Terms of the products, including benefits and features are specific to each provider. Not all products are the same and you should confirm the exact terms of a product or service before you submit your order. All product terms and conditions are provided prior to submission
Submissions received by MyConnect may be accepted or rejected by our providers. If your application has been successful you will receive written confirmation.
Further information on the providers we partner with can be found in our Participating providers
MyConnect is a no fee utility connection service. MyConnect receives a commission from our participating partners when you enter into an agreement with them.
Not all plans available from our providers are always displayed or quoted due to serviceability, commercial arrangements or product availability.
Some products and offers may only be available from the specific platform you are using. Website availability may differ from our call center, based on commercial agreements with our product partners. From time to time we may have access to better offers that are only available over the phone. Call us to see if you are eligible.
Whilst MyConnect is a free service, a standard connection fee and/or deposit may be required by various utility providers.
The customer is solely responsible for all amounts payable in relation to the connection and/or supply of the utility including all connection fees.
The customer is solely responsible for any additional service fees that may be imposed by retailers or distributors for any after-hours connection fees. Also you should check with your current supplier(s) whether any exit fees apply.
Move in Guarantee
Move in guarantee allows for up to a maximum of $150 per day to be paid to the customer by MyConnect in circumstances deemed eligible by MyConnect and where sufficient evidence of financial impact has been provided by the customer.
You are not permitted to do anything that may affect the security of this Website or any information within it.
You agree not to:
- use any automated tool (e.g. scraper, robot or aggregation tool) tp access. copy pr extract information from this Website;
- use any method or process (including data scraping, collection or accumulation tool) for the purpose of obtaining, processing, copying, replicating, distributing, reconfiguring, republishing, viewing, assessing, analysing, modifying or repackaging any Website content;
- use any method or process to consolidate or combine any Website content with any other content, data, information, images or material;
- reverse engineer, disassemble or otherwise attempt to construct or identify this Website's source code, formulas and processing;
- use systematic, repetative or any other methods which are designed to obtain a large number of quotes, comparisions, rankings or other pricing and related information from this Website;
- use, obtain or attempt to obtain from this Website, information in order to identify or doscover pricing, underwriting, rating and related business methodology or systems; or
- use this Website to post, distribute or send any 'spamming material' or any other form of bulk communication.
You are not permitted to use this Website in any unlawful or fraudulent manner.
You agree that if you provide any information on this Website, that information will be true, accurate and complete.